Frequently asked questions about how PTS delivers IT support, managed services, procurement, cloud, and cybersecurity for businesses across Singapore and APAC.
What IT services does PTS Managed Services offer?
PTS provides end-to-end IT services for businesses in Singapore and the Asia-Pacific region. Our core offerings include outsourced IT support, managed services, infrastructure consultancy, IT procurement, and project delivery. We serve as a strategic IT partner for companies needing reliable, responsive, and standards-aligned support.
What types of businesses use PTS for IT support?
PTS supports international companies operating in Singapore and across Asia — including financial services, legal firms, manufacturers, education providers, and corporate offices. Our clients often have global headquarters but require a trusted local partner to manage IT operations, projects, and infrastructure.
How does your outsourced IT support and help desk work?
Our fully staffed IT help desk provides fast, multilingual support to end users in Singapore and the region. We handle day-to-day issues, remote troubleshooting, and onsite field engineering where needed. Our Singapore helpdesk team works in English and Mandarin; Bahasa Melayu and Tamil support is available where required. All services are delivered to ISO-aligned standards with transparent SLAs and performance reporting.
Can PTS manage IT projects and technology upgrades?
Yes. PTS delivers a wide range of IT projects — including office IT setup, network upgrades, cloud migration, and IT relocations. We provide hands-on project management, technical design, vendor coordination, and post-project support to ensure a smooth transition and minimal business disruption.
What IT procurement services do you offer in Singapore and Asia?
PTS provides vendor-neutral IT procurement across APAC. We handle hardware sourcing, vendor selection, logistics, import/export compliance, warranty registration, and lifecycle tracking. We procure from leading brands like Cisco, Lenovo, Dell, HP, Poly, Logitech, and HPE — from end-user devices to server room infrastructure.
Does PTS support offices outside of Singapore?
Yes — we support regional operations throughout Hong Kong, Mainland China, and wider Asia. We help global clients with satellite offices, factory sites, and remote branches by providing local IT expertise, support coordination, and ongoing service delivery — often working in partnership with overseas IT teams.
How long has PTS been operating?
PTS was established in 2001 and has been delivering managed IT services, technology projects, and procurement across Singapore, Hong Kong, China and APAC for more than 25 years. We are British-owned, locally staffed and ISO 27001 certified.
Is PTS ISO certified?
Yes. PTS holds ISO/IEC 27001 certification for information security management and ISO/IEC 20000 certification for IT service management. This matters for regulated clients, security questionnaires, and audit-ready procurement.
How much does managed IT support cost in Singapore?
Pricing depends on your headcount, the number of sites, your operating hours, and the level of cover you need (remote helpdesk only, remote plus onsite engineer days, fully managed, etc.). For a typical 20–100-user office in Singapore with business-hours coverage, costs are predictable on a per-user-per-month basis. After an initial scoping conversation we come back quickly with a costed proposal — no obligation, no high-pressure follow-up. Get in touch to start one.
What’s the minimum contract length?
A standard managed services agreement is annual, with a three-month termination notice. We don’t lock clients into multi-year contracts. Project work is delivered on its own statement of work and is not tied to the support agreement.
What does onboarding look like?
A typical onboarding runs four to six weeks: discovery (one to two weeks documenting your environment, vendors, accounts and pain points), tooling (deploying our RMM agent, ticketing access, monitoring); knowledge transfer with any outgoing provider or internal team; go-live with a hypercare period. For smaller offices it can be much faster; for multi-site or regulated environments, longer. We define the plan in writing before any switchover.
What response times can we expect?
Response times are set in your service agreement and aligned to business impact. As a typical benchmark: critical incidents (business-stopping outage) are acknowledged within 30 minutes during business hours; high-priority issues within 1–2 hours; standard issues same business day. Out-of-hours coverage is available where the engagement requires it.
Do you support Singapore’s regulatory requirements?
Yes. For financial services clients, we are familiar with MAS Technology Risk Management (TRM) guidelines and can help align your IT environment accordingly. We also understand PDPA (Personal Data Protection Act) obligations and can work with your team on data handling, access controls and incident-response obligations. Where IMDA frameworks apply, we factor those in as well.
Do you support Mainland China?
Yes. Our locally registered Shanghai entity (培腾司商务咨询（上海）有限公司) gives us a compliant footprint in Mainland China — RMB invoicing, on-the-ground Mandarin-speaking engineers, and experience navigating ICP licensing, M365 tenant choices (global vs 21Vianet) and China-specific cybersecurity requirements. Contact us for more detail.
What languages do you support?
English and Mandarin across our Singapore helpdesk and onsite teams. Bahasa Melayu and Tamil support is available where the engagement requires it. Engineers in each market work in the local language of business as standard. Documentation is delivered in English by default; bilingual documentation is available where required.
What about data residency for our information?
Where data residency is a concern — regulated industries, sensitive client data, or cross-border data flows — we design the support model around the constraint, including choice of Microsoft 365 tenant region, regional vs global ticket-handling, and engineer access controls. Singapore’s PDPA requirements and MAS data-residency guidelines are factored in from the start.
Will you work alongside our existing IT provider?
Yes. This is common — we often sit alongside an internal IT manager (taking on out-of-hours, project work, or specialist domains) or coordinate with a separate cloud-services or telco provider. Contact us to discuss how a co-managed arrangement could work for your team.
Do you have your own engineers, or do you sub-contract?
Our helpdesk and field engineers in Singapore, Hong Kong and Shanghai are PTS employees. We may use specialist sub-contractors for low-voltage cabling, vendor-specific certifications, or out-of-region scope, but the core IT support and project delivery is in-house.
Can you help us recover from a security incident?
Yes. We provide incident-response support — initial triage, containment, forensics coordination, communication with insurers and regulators where required, and the remediation work afterward (rebuild, hardening, policy updates). Existing managed-services clients get response cover as part of the agreement; ad-hoc engagements are taken on case by case.
How do we get a proposal?
Use the contact form, email hello@ptsconsulting.com.hk, or call our Singapore office on +65 3138 3811. Tell us headcount, locations, current setup and what’s prompting the conversation — we’ll come back quickly with a practical, costed proposal.
Related services
Browse our specific service pages for more detail:
- Managed IT services — one provider running your whole IT operation: helpdesk, security, cloud and strategy across Singapore and APAC.
- IT Support — responsive helpdesk and onsite support for Singapore businesses.
- Cybersecurity — ISO 27001-aligned defence against phishing, ransomware and account compromise.
- Cloud Services — Microsoft 365 and Azure planning, migration and support.
- Microsoft 365 Setup — deployment, migration and configuration for Singapore businesses.
- Microsoft 365 Security — securing your Microsoft 365 environment to MAS and PDPA standards.
- IT Procurement — vendor-neutral sourcing across Singapore and APAC.
- Financial Services IT — IT support aligned to MAS TRM and Singapore’s regulated sector requirements.
- WiFi & Networking — enterprise wireless design and network infrastructure.