What managed IT services include
A complete managed service covers the whole technology stack under one agreement, so nothing falls between the cracks.
Service desk & user support
A responsive, multilingual helpdesk plus on-site engineers for the issues remote fixes can’t reach — the everyday support covered in full on our IT support page.
Security & compliance
Layered security — endpoint protection, email security, patching, identity and access management, and MFA — aligned to ISO 27001, Singapore PDPA and MAS Technology Risk Management guidelines. For MAS-regulated firms — brokers, family offices and fund managers — see our dedicated IT support for financial services in Singapore.
Cloud & Microsoft 365
Day-to-day administration, migrations and backup for Microsoft 365 and Azure, including new-tenant setup and security hardening. See cloud services.
Networks & infrastructure
Reliable networks, Wi-Fi and servers — designed, monitored and maintained — plus business Wi-Fi when you grow or move.
Procurement & lifecycle
Vendor-neutral hardware and licence procurement, asset tracking and refresh planning so kit is bought well and replaced before it fails. See IT procurement.
IT strategy & vCIO
Regular reviews and a Virtual CIO who plans budgets and roadmaps with you — the strategic layer most break-fix providers never offer. Talk to PTS about IT advisory and virtual CIO services.
Managed IT services for businesses in Singapore and APAC
Managed IT services means handing the running of your technology to one accountable managed service provider (MSP) — service desk, security, cloud, networks, procurement and IT strategy — for a predictable monthly fee, instead of firefighting in-house or juggling a handful of disconnected vendors. PTS has done exactly this for businesses across Singapore, Hong Kong and Mainland China since 2001.
We become your IT department, or work alongside the one you already have: a multilingual service desk your staff can actually reach, engineers on the ground across the region, security aligned to our ISO/IEC 27001 certification, and a named contact who understands your business — not a ticket number.
Day-to-day IT support is one part of a managed service; for the helpdesk in depth see IT support. For the rest of the stack, explore cloud & Microsoft 365 and IT procurement. Still deciding whether to outsource at all? Read our guide to IT support and managed services in Singapore.
Who managed IT services in Singapore are for
Managed IT is not one-size-fits-all — but three types of business consistently get the most from a fully outsourced or co-managed model.
Small and mid-sized businesses (10–100 users)
Companies with no internal IT function, or where an office manager has absorbed IT alongside their main role. A managed service gives you a whole team’s breadth of skills — helpdesk, security, cloud and strategy — for a predictable monthly cost, with no single point of failure.
APAC regional headquarters
Singapore-headquartered businesses coordinating offices across Hong Kong, China or the wider region. One accountable provider means consistent standards, a single point of escalation, and engineers on the ground in each market rather than a patchwork of local break-fix firms.
Satellite offices of overseas parents
A Singapore presence whose global IT team needs local hands, local-language support and SLA-backed coverage. PTS can operate as the in-country IT arm, integrated with your global systems and reporting structures, without the overhead of a local hire.
Fully managed vs co-managed IT
There is no single right model — it depends on whether you have any IT capability in-house.
- Fully managed — PTS is your IT department. Best for businesses with no internal IT, or where the owner or office manager has been absorbing it. You get a whole team’s coverage without a single hire.
- Co-managed — PTS works alongside your in-house person or team, taking on monitoring, security, after-hours cover, projects or specialist skills they don’t have. Best when you have someone capable but stretched, or a single point of failure you want to de-risk.
We scope which model fits at the start, and the line can move as you grow.
Managed IT services vs in-house
For most small and mid-sized businesses in Singapore, IT outsourcing through a managed or co-managed model gives more capability for less risk. A managed service converts a fixed, single-person headcount into a scalable operating cost with a whole team behind it — broader skills, holiday and sickness cover built in, and no recruitment gap when someone leaves — while in-house still makes sense for very large teams or highly specialised environments. We break the full comparison down — costs, skill breadth, coverage and risk — in in-house IT vs outsourced IT support in Singapore.
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How a PTS managed service works
A managed relationship is more than a support line. Ours runs on a simple, repeatable cycle.
Onboarding & documentation
We audit and document your environment — devices, users, licences, networks and risks — so support is informed from day one, not guesswork.
Proactive monitoring & maintenance
We monitor, patch and maintain your systems in the background to prevent issues, rather than only reacting once something breaks.
Responsive support
Your team reaches a real, multilingual service desk — English and Mandarin at minimum — backed by on-site engineers across Singapore and the wider region when hands-on help is needed.
Regular reviews & vCIO
Scheduled reviews keep technology aligned to the business — budgets, refresh cycles, security posture and what’s coming next.
Our pricing approach
We don’t publish one-size-fits-all packages, because a 10-person office and a 60-person multi-site business need very different things. We scope the service to your size, systems and risk, then give you a clear, costed monthly proposal with no long lock-in. You can read how we think about choosing and pricing an IT partner on the IT support page.
Why businesses choose PTS
British-owned and operating across Asia since 2001, PTS is independently certified to ISO/IEC 27001 and ISO/IEC 20000, vendor-neutral, and staffed by engineers on the ground in Singapore, Hong Kong and Mainland China. Singapore is our home market; our regional reach means a single, consistent service for APAC-headquartered businesses with offices across multiple markets. See how we extended global IT support into Asia for a UK-headquartered multinational — Singapore, Hong Kong and China run as one managed service. Read more about PTS and our credentials, or see what that looks like in practice in our case studies.
Managed IT services FAQs
What is the difference between managed IT services and IT support?
IT support is the day-to-day helpdesk and fixing of issues. Managed IT services is the broader arrangement where one provider runs your whole technology operation — support plus security, cloud, networks, procurement and strategy — proactively and for a predictable fee. IT support is one part of a managed service.
What is included in a managed IT service?
Typically: a multilingual service desk and on-site support, proactive monitoring and patching, endpoint security and email filtering, Microsoft 365 and cloud administration, network and Wi-Fi management, hardware and licence procurement, and regular reviews with a Virtual CIO. We tailor the scope to your business.
Do you offer fully-managed and co-managed options?
Yes. We can act as your entire IT department (fully managed) or work alongside your in-house person or team (co-managed), taking on monitoring, security, projects and after-hours cover. We agree which model fits at the outset.
How much do managed IT services cost?
We scope each service to your size, systems and risk and provide a clear, costed monthly proposal rather than fixed packages — so you pay for what you actually need, with no long lock-in.
Do you provide managed IT services across Singapore and APAC?
Yes. We deliver from owned offices in Singapore (16 Raffles Quay, Hong Leong Building), Hong Kong and Shanghai, with engineers on the ground in each market. One coordinated service, local-language helpdesk, and local-currency invoicing. For clients with China operations, our locally registered Mainland China entity handles that coverage directly.
Can you take over from our current IT provider?
Yes. We run a structured onboarding that audits and documents your environment, then transitions support with minimal disruption. We do this regularly and manage the handover end to end.
How do we get started?
Most engagements begin with a short review of what you have and where the gaps are. From there we propose a managed or co-managed service scoped to your business. Talk to PTS to start.
Are you a managed service provider (MSP) in Singapore?
Yes. PTS is a Singapore-based managed service provider (MSP), running the full IT operation — service desk, security, cloud, networks and strategy — for businesses across Singapore and APAC under one accountable agreement. We have operated as an MSP since 2001 and are ISO/IEC 27001 and ISO/IEC 20000 certified.
What should I look for in a managed IT services provider in Singapore?
Look for engineers genuinely based in Singapore (not offshore ticket-routing), multilingual coverage (English and Mandarin at minimum), independent certifications such as ISO/IEC 27001 and 20000 (not just vendor partner badges), real cross-border capability if you have Hong Kong, China or other APAC operations, and a vendor-neutral approach so advice isn’t shaped by resale margins. We set out the full checklist in our five-factor evaluation.
Do you provide managed IT support for small and mid-sized businesses?
Yes. Most of our managed clients are SMEs and satellite offices from around 10 users upwards — businesses that have outgrown ad-hoc support but don’t need (or can’t justify) a full internal IT team. You get a whole team’s range of skills, holiday and sickness cover, and a predictable monthly cost.
What is the difference between a managed service provider and break-fix IT?
A managed service provider works proactively under a contract and agreed SLAs — monitoring, patching and securing your systems to prevent problems, for a predictable monthly fee. Break-fix IT is reactive and billed by the hour after something has already gone wrong. Managed services catch issues earlier and make costs predictable.
More questions? See our full IT services FAQ.