The business is personal. PTS is an Asia-based IT services group with more than 25 years of operating history since 2001. We pride ourselves on our local knowledge and the quality of service we deliver to every client — we really understand what it’s like to sit in the client’s chair.
PTS is a managed IT services and technology consultancy business. We design, procure, deliver and run complex, mission-critical technology for our clients, but our focus is always on the people, not the machines. Technology moves fast and our clients’ needs move with it; we stay at the forefront of that change so we can better support and advise the businesses that trust us.
Ben Fox, Managing Director & Owner
Who is PTS Managed Services Singapore?
PTS Managed Services Singapore is a joint venture between PTS Managed Services — the British-owned IT services group founded in Hong Kong in 2001 — and PTS Consulting (Singapore) Pte Ltd, the experience-led technology design consultancy operating in Singapore since 2004. We provide IT support, Microsoft 365 and cloud and IT procurement to businesses across APAC, in English and Mandarin.
The joint venture pairs two complementary track records: PTS Managed Services brings 25 years of running day-to-day IT — helpdesk, infrastructure, procurement — for businesses across Hong Kong, Mainland China and South-east Asia, while PTS Consulting (Singapore) brings two decades of designing technology for Singapore workplaces at the convergence of people, technology and space. Singapore clients get both: consultancy-grade design thinking and an operations team that answers the phone.
Our Singapore office at 16 Raffles Quay, Hong Leong Building is the home of our Singapore operations, backed by the wider PTS group for clients who need consistent IT across multiple Asian markets.
Our story
- 2001 — Hong Kong. PTS is founded in Hong Kong and builds its reputation running IT for the city’s professional and financial-services firms — environments where downtime is measured in money and audits are a way of life.
- Mainland China. As clients expanded into China, PTS established its own Shanghai entity rather than subcontracting — because procurement, compliance and connectivity inside China only work with people on the ground who navigate them daily.
- Singapore. PTS Managed Services joins forces with PTS Consulting (Singapore) Pte Ltd — a technology design consultancy serving Singapore since 2004 — in a joint venture that pairs the group’s managed-services operation with established local consulting depth: local engineers, multilingual service, and one accountable partner for businesses operating regionally.
What makes PTS different
Vendor-neutral, always
We sell outcomes, not boxes. Our advice isn’t shaped by reseller targets — we specify what fits your business and budget, then procure it at the right price through whichever channel serves you best.
People first, technology second
Technology only matters because of what it lets your people do. We design and run IT around how your team actually works — and we answer the phone when they need us.
Engineers on the ground
Three offices, one service. Local engineers in Singapore, Hong Kong and Shanghai mean site visits, hardware swaps and project work happen in your time zone, in your language — English or Mandarin.
Externally audited, not self-certified
Our information-security and service-management practices are independently audited and certified to international standards — see below. The discipline we run for clients is the discipline we’re audited against ourselves.
Credentials and accreditations
We are British-owned, locally staffed, and have been operating across Asia since 2001. The PTS group’s service management and information-security practices are externally audited and certified.
Information Security
ISO/IEC 27001
Certified Information Security Management System. Independently audited controls covering data, access, vendors and operations — held at PTS group level.
IT Service Management
ISO/IEC 20000
Certified service-management framework — incident, change, problem and continual improvement processes aligned to global best practice — held at PTS group level.
Who we work with
PTS supports businesses that depend on IT but don’t want to build large internal IT teams:
- Financial services — funds, brokers, private equity and family offices, where MAS Technology Risk Management expectations and investor due diligence set the bar.
- Professional services — legal, consulting and advisory firms that bill by the hour and feel every minute of downtime.
- Foreign enterprises in Asia — multinationals running Singapore, Hong Kong or Mainland China offices from headquarters far away, who need one accountable partner on the ground.
- Growing SMEs — Singapore businesses from around 10 users upwards that have outgrown ad hoc IT fixes, as in this engagement.
Regional presence, local knowledge
For more than 25 years, PTS has been delivering complex IT projects and services across Singapore, Hong Kong, Mainland China and the wider APAC region — building deep regional expertise alongside our technical depth.
Operating in Asia can be a daunting environment for the IT team of a foreign enterprise sitting in the US, UK, Australia or Europe when they are asked to support local offices, deliver projects, or handle IT procurement. As a British-owned company with local engineers on the ground across the region, we have helped many multinational organisations navigate the complexities of delivering IT services in unfamiliar territory.
See how this works in practice: extending global IT support into Asia for a UK multinational and modernising IT for a US manufacturer across four Asia sites.
